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As you know, the CDC released interim infection control guidance on April 13, 2020 stating that all visitors should be instructed to wear a facemask or cloth face covering at all times while in hospital facilities. CMS and accrediting organizations expect hospitals to adhere to CDC recommendations. Hence, we are asking our accredited hospitals to require all visitors to wear a mask or cloth face covering while in your facility.
El Paso LTAC Hospital
1221 N. Cotton, 3rd Floor El Paso, TX 79904 Phone: 915-546-5822 Fax: 915-546-5800 Concerns or complaints may be expressed to the hospital Chief Executive Officer or Chief Nursing Officer either verbally at (915) 546-5822 or in writing at 1221 N. Cotton, 3rd Floor, El Paso, TX 79904. You may also contact the Clinical Coordinator, Case Manager/Social Worker, or Chief Financial Officer at (915) 546-5822 You have the right to express a grievance externally by contacting the Department of State Health Services |
(DSHS), General Inquiries or Complaints:
Email: customer.service@dshs.texas.gov Phone 1-888-963-7111 ext. 2150; TDD 1-800-735-2989 Mail: Department of State Health Service Attention: Customer Service Coordinator PO Box 149347, MC-1913 Austin, Texas 78714-9347 Center for Improvement in Healthcare Quality P.O. Box 3620 McKinney, TX 75070 If you have any concerns or a complaint that has not been resolved through this Hospital’s Quality Office, please feel free to contact CIHQ by the following options: Phone: 1-512-661-2813 Fax: 1-805-934-8588 Mail: Center for Improvement in Healthcare Quality PO Box 3620 McKinney, TX 75070 ATTN: Executive Director online E-mail: complaint@cihq.org online https://cihq.org/complaint In-Person by Appointment: Contact the Executive Director of CIHQ at 1-866-324-5080 for instructions Concerns or Complaints Please Call Toll Free 844.523.2091 or For All Other Inquiries Please Fill Out Contact Us Link |