EL PASO LTAC
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Every patient has different goals when it comes to recovery. We recognize the importance of implementing care and therapy to meet the individuals goal of each patient. And we continue to find better ways to help our patients heal so they can return home quickly. 
El Paso LTAC Hospital
1221 N. Cotton, 3rd Floor
El Paso, TX 79904   

Phone: 915-546-5822
Fax: 915-546-5800
  
As you know, the CDC released interim infection control guidance on April 13, 2020 stating that all visitors should be instructed to wear a facemask or cloth face covering at all times while in hospital facilities.  CMS and accrediting organizations expect hospitals to adhere to CDC recommendations. Hence, we are asking our accredited hospitals to require all visitors to wear a mask or cloth face covering while in your facility.
El Paso LTAC Hospital
1221 N. Cotton, 3rd Floor
El Paso, TX 79904   

Phone: 915-546-5822
Fax: 915-546-5800
  

Concerns or complaints may be expressed to the hospital Chief Executive Officer or Chief Nursing Officer either verbally at (915) 546-5822 or in writing at 1221 N. Cotton, 3rd Floor, El Paso, TX 79904. You may also contact the Clinical Coordinator, Case Manager/Social Worker, or Chief Financial Officer at (915) 546-5822   
You have the right to express a grievance externally by contacting the Department of State Health Services

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(DSHS), General Inquiries or Complaints: 
Email: customer.service@dshs.texas.gov
Phone  1-888-963-7111 ext. 2150; TDD 1-800-735-2989
Mail: Department of State Health Service
Attention: Customer Service Coordinator
PO Box 149347, MC-1913 

Austin, Texas 78714-9347
Center for Improvement in Healthcare Quality
P.O. Box 3620 McKinney, TX 75070

If you have any concerns or a complaint that has not been resolved through this Hospital’s Quality Office, please feel free to contact CIHQ by the following options:  
Phone: 1
-512-661-2813
Fax: 1-805-934-8588 
Mail: Center for Improvement in Healthcare Quality
PO Box 3620
McKinney, TX 75070
ATTN: Executive Director online

E-mail: complaint@cihq.org 

online
https://cihq.org/complaint 
In-Person by Appointment: Contact the Executive Director of CIHQ at 1-866-324-5080 for instructions Concerns or Complaints Please Call Toll Free 844.523.2091 or For All Other Inquiries Please Fill Out Contact Us Link

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  • Home
  • About us
    • Survey
  • Our Facility
    • Virtual Tour
    • Gallery
  • Services
  • Contact us
  • career opportunities